Samsung Galaxy noise cancellation buds reportedly exploded in a young woman’s ear, causing permanent hearing loss. The incident was brought to light by her boyfriend, who reached out to Samsung support to report the explosion.
According to the report, the woman was using the Galaxy Buds when they suddenly malfunctioned and exploded, leaving her deaf in one ear. Despite the severity of the situation, the local Samsung stores only offered to replace the damaged earbuds, downplaying the gravity of the incident.
When approached, Samsung’s service center claimed the damage was due to “deformation, not an explosion.” This response has sparked outrage, as the company seemed to avoid further investigation or acknowledgment of the serious harm caused to the victim.
The boyfriend accused Samsung of attempting to hush up the conflict instead of addressing the critical safety concerns raised by the malfunction. This incident raises significant questions about the safety of Samsung’s Galaxy Buds and the company’s handling of customer grievances involving severe injuries.
There has been no official statement from Samsung on the matter, and it remains unclear if they plan to investigate further or offer compensation to the affected customer.
This case highlights the need for stricter quality control and better customer service protocols when dealing with safety issues, especially in the case of wearable tech, where malfunctions can lead to serious health risks.
